Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Friendly staff
Small rooms
Pricey for holiday week
8.2/10
Great
Rooms
8.6
Location
8.4
Service
9.2
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
4.5/5
based on 2957 reviews
8.6
8.6/10 based on 499 reviews
#4 of 43 hotels in Higashiyama based on Tripadvisor
Charlie
United States,
May
2024
7.4/10
My stay at this hotel was truly wonderful. The rooms were spacious and well-furnished, providing a calming view of the garden. The service was exceptional, attentive to every detail of my stay. While the location wasn't ideal for exploring on foot, it was convenient for accessing transportation options. The dining experience, although a bit pricey, offered a consistent but limited selection. Overall, a great value hotel with some areas for improvement.
Rooms
8.0
The rooms were spacious and beautifully furnished, with a relaxing garden view.
Service
9.0
The service was excellent, responsive, and attentive to every detail.
Location
7.0
The location was convenient, close to transportation hubs and key areas.
Dining
6.0
The dining experience was decent but a bit overpriced for the options provided.
Facilities
7.0
The hotel offers a range of facilities to enhance the stay.
Joe
United Kingdom,
November
2023
8.2/10
I was amazed by the uniquely beautiful rooms at the hotel, with a large tatami room, screens, and a massive king-sized separate bedroom overlooking the serene garden with the coy fish. However, the rooms aren't overly spacious. The service was excellent and responsive to all our needs, going above and beyond to assist with shinkansen tickets and restaurant bookings. The location was fantastic, a short ride from Kyoto station and well-connected for exploring. Dining was on the pricey side, but I was able to get a special rate at check-in. Overall, a great place to return to after a day exploring Kyoto.
Rooms
8.0
The rooms are uniquely beautiful and meticulously designed.
Service
9.0
The staff was excellent and went out of their way to assist with all our requests.
Location
9.0
The hotel is excellently located, close to Kyoto station and well-connected for exploring the city.
Dining
7.0
The dining experience was a bit pricey, but I managed to get a special rate which helped.
Facilities
The hotel offers a variety of amenities to make the stay comfortable and convenient.
Frederick
United States,
September
2023
9.4/10
I absolutely loved my stay at this hotel! The rooms were spacious, clean, and child-friendly, overlooking the temple gardens with beautiful orange trees. The large modern facilities made my stay extra comfortable and enjoyable. The service was exceptional, with the staff being incredibly kind and helpful in all respects. The location was perfect, just a short walk from downtown and within walking distance of Kyoto Station. The dining experience was delightful, offering a good range of dishes and excellent baked goods. Overall, it was a fantastic experience worth every penny.
Rooms
10.0
The rooms were spacious, clean, and child-friendly, with pretty views over the temple and trees.
Service
10.0
The staff was especially kind and helpful in all respects, making my stay even more welcoming and enjoyable.
Location
9.0
The location was great, just a short distance from downtown and within walking distance of Kyoto Station, making it perfect for exploring the city.
Dining
9.0
The dining experience was really good, with a fantastic assortment of choices from meats, fruits, vegetables, and nuts.
Facilities
9.0
The facilities were excellent, offering everything I needed for a comfortable and convenient stay.
Jack
United States,
August
2023
8.8/10
Staying at this hotel was a wonderful experience. The rooms were comfortable and well-appointed, overlooking the beautiful temple gardens with their orange trees. The service was top-notch, with friendly staff who went above and beyond to assist with any needs. The location was very pleasant and close to key attractions. The dining experience was delightful, offering a variety of tasty dishes. Overall, a fantastic choice for a stay in beautiful Kyoto!
Rooms
9.0
The rooms are well-appointed and very comfortable, perfect even for a lone male traveler.
Service
9.0
The service was exceptional, with staff taking care of everything and going out of their way to assist guests.
Location
8.0
The hotel is in a great location, adjacent to the museum and a beautiful shrine, making it ideal for exploring the city and temples.
Dining
9.0
The dining experience was superb, especially the Japanese breakfast that I loved. A must-try!
Facilities
The facilities were excellent, with everything you need for a comfortable stay.
Alan
United Kingdom,
April
2023
8.2/10
The hotel provides comfortable rooms that offer a good standard of stay in Kyoto. The service is exceptional, although there were minor issues with understanding orders. Its location is fantastic, sandwiched between must-see attractions, and well-connected by public transport. The dining options are varied and reasonably priced, offering a great selection of food. Overall, a solid choice for a stay in Kyoto.
Rooms
8.0
The rooms are very good and provide comfort after busy days exploring Kyoto.
Service
9.0
The staff goes above and beyond to provide excellent service, although there were minor hiccups with order comprehension.
Location
9.0
The hotel is in a fantastic location with easy access to major spots in Kyoto.
Dining
8.0
The dining experience offers a variety of options, from hot Western food to Japanese style breakfast, with reasonable pricing.
Facilities
7.0
The hotel offers a range of facilities that enhance the overall stay experience.
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